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These membership terms (Terms) apply to your participation in the JUST SHOP™ REWARDS program (JUST SHOP™). By registering as a member or using your digital JUST SHOP™ REWARDS membership card in-store or online, you agree that these Terms apply, including any amendments to these Terms we post on our website.
JUST SHOP™ REWARDS is a customer loyalty program operated in Australia and New Zealand by Just Group Limited ACN 096 911 410.
The brands participating in JUST SHOP™ are limited to Dotti™, Jacqui E™, Jay Jays™, Just Jeans™ and Portmans™.
JUST SHOP™ replaces the previous Just Jeans loyalty program of the same name, which ended in October 2024. If you hold an existing Just Jeans loyalty program voucher, that voucher remains valid until it expires. Other information on the transition of rewards and benefits from the previous Just Jeans loyalty program has been provided to members by email, but if you have any questions please email us at customerservice@justshoprewards.com.au. Previous Just Jeans loyalty program members do not need to re-register to become members of JUST SHOP™.
JUST SHOP™ is free to join.
You can join online, or in store at Dotti™, Jacqui E™, Jay Jays™, Just Jeans™ or Portmans™.
To join, you must provide us information that we need to administer the program, that is, your name, email address and mobile number. If you want a birthday reward, please also provide this information when you sign up.
You must be 15+ years old to join.
On joining, JUST SHOP™ members are issued with a digital membership card (Membership Card). Membership Cards can be saved in your digital wallet or online account.
To participate in JUST SHOP™, including earning and redeeming JUST SHOP™ REWARDS, members must:
Earning points is easy.
JUST SHOP™ Reward Points can be earned in store and online at Dotti™, Jacqui E™, Jay Jays™, Just Jeans™ and Portmans™ only.
For every qualifying dollar you spend, you are awarded one point (Point). When awarding Points, we round up your qualifying spend to the nearest whole dollar.
Points are not awarded on gift card purchases, carry bags, delivery fees, charity items or on the redemption of JUST SHOP™ Rewards.
We also offer limited time bonus points promotions (Bonus Points). We will communicate the terms of any Bonus Points promotions to you.
Points are reflected in your account after your purchase. If you have any questions or issues relating to your Points balance, please contact our support team by visiting the ‘Help & Contact Us’ section of our website.
Your Points balance is reduced when JUST SHOP™ REWARDS are issued.
Points expire after 2 years of account inactivity, that is, you don’t earn at least one Point in a 2 year period.
Redeeming JUST SHOP™ REWARDS is easy too.
JUST SHOP™ REWARDS are redeemable in store and online at Dotti™, Jacqui E™, Jay Jays™, Just Jeans™ and Portmans™ only. JUST SHOP™ REWARDS are not redeemable for cash.
For every 200 Points you earn, we issue a $10 JUST SHOP™ REWARD.
A $20 minimum spend after any savings and discounts (Minimum Spend) applies to redeem a JUST SHOP™ REWARD. Minimum spend does not include purchases of gift cards, carry bags, delivery fees, charity items or the redemption of another JUST SHOP™ Reward.
JUST SHOP™ REWARDS are valid for 60 days from issue.
You can redeem multiple JUST SHOP™ REWARDS in a single transaction, provided each JUST SHOP™ REWARD meets the Minimum Spend. This means, for example, that the redemption of two JUST SHOP™ REWARDS requires a minimum spend of $40.
A JUST SHOP™ REWARD must be fully redeemed in a single transaction, that is, JUST SHOP™ REWARDS can not be split across more than one purchase.
We reserve the right, in our sole discretion, to offer special or bonus JUST SHOP™ REWARDS that might be subject to additional terms and conditions.
If you earned Points when making your purchase, these Points will be taken off your Points balance when later returning your goods. For example, if you purchase an item for $25 and an item for $15 you would have earned 40 Points. If you return the $25 item, your Points balance will be reduced by 25 Points. If you have already been issued a JUST SHOP™ REWARD for the purchase before returning your goods, your Points balance may go into negative.
If you redeemed a JUST SHOP™ REWARD when you made your purchase, the total amount you paid for that purchase will have been reduced by the amount of the JUST SHOP™ REWARD redeemed, and the refund will be processed based on the amount paid after any JUST SHOP™ REWARDS were applied. If you used a JUST SHOP™ REWARD to purchase multiple items, your JUST SHOP™ REWARD will be split proportionally across the items purchased, and any returns will adjust the value and Points accordingly.
If you’ve given us your birthday information, we’ll issue you a $10 Birthday Reward on your birthday. Birthday Rewards have the same validity and redemption conditions as set out in paragraph 6 (Redeeming JUST SHOP™ REWARDS) above.
Keep your membership information safe. We are not responsible for unused Points or Vouchers, misappropriated Membership Cards or any failure to identify yourself when shopping with us.
Membership, Points, Bonus Points, JUST SHOP™ REWARDS and Birthday Rewards are non-transferable and can’t be shared.
Membership is available for personal, and not business, use.
We reserve the right, in our sole discretion, to suspend or terminate a membership for any suspected fraudulent activity, unauthorised sharing, breaches of these Terms or misuse.
We also reserve the right, in our sole discretion, to modify, suspend or terminate JUST SHOP™ in its entirety. If we do this, we’ll give you at least 30 days notice.
When you interact with us, we collect data. Sometimes you give it to us, for example when you join the program you give us information that we need to administer the program, or when you order a product you tell us where to deliver it. Sometimes we collect it automatically, such as through cookies on our website.
We know how important your personal information is to you and we’re committed to safeguarding it.
You can find out more about our privacy practices by going to our website and clicking on ‘Privacy’.
If you want to make an access request or if you have any feedback on our privacy practices, the best way is to contact our Privacy & Data Protection Officer by emailing privacyofficer@jjh.com.au, or you can write to Privacy Officer, 457 St Kilda Road Melbourne VIC 3004 Australia or Privacy Officer, 38 Sir Woolf Fisher Drive, Highbrook, Auckland, 2013, New Zealand.
If you have any questions or feedback about JUST SHOP™, please contact our support team by visiting the ‘Help & Contact Us’ section of our website.
These Terms were last updated on 15 October 2024.
50 Bonus Points are earned upon joining Just Shop Rewards, limited to once per person. Just Shop Reward Points are not transferable for cash. 50 Bonus Points are available for a limited time.
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Please allow an additional 2 business days for delivery to our standard and express delivery time frames. Once placed, personalised orders cannot be changed or cancelled. No exchange or refund is available on any product that has been personalised, unless the product is faulty. Images below are for illustrative purposes to assist your choice.
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